Poor service

I have been a fashion Express client for over 2 years and my account is paid on time monthly and sometimes upfront. They gave me a phone pre paid of R100 for R69 a month and all of a sudden this was accumulating because of their system and my monthly instalments went sky rocket because of their system. Then I want to cancel this and I have to phone another department to get this cancelled and because I want to cancel they switch of my number which I had for more than 10 years then I have to phone them again to get MY OWN Number back. That is the worst I have ever heard my own number no theirs???? Then I have been paying for 2 magazine subscriptions which I told them from the start when I opened the account that I don't want magazines. According to them I receive them every month, which I don't, they must refund me for 2 years magazine subscriptions which IO have been paying, they can trace all the calls and on each they would hear I DONT WANT MAGAZINEs total they should refund ... R700<br> Small amount but it is the principal to me that counts. I had to make 4 different calls to get this sorted and it is still not sorted. That is BAD 4 different numbers what a waste