ZK
ZUKISWA K
1 reviews | Active since Feb 2018
03 Jul 2018, 17:16
POOR QUALITY
I advise everyone to stop buying shoes from the fix I feel so ****** I bought a shoe on Thursday it was damaged on Saturday I went to complain I was told it was a walk fault given so much attitude by manager im 100% sure if it was a white woman returning the shoe this matter would have been handled differently!!! I feel so violated just imagine buying a shoe and only wear it for one day and its damaged !!! you guys are not selling quality shoes to us but we spent so much money!! you guys can keep the sure I will make sure none of my family and friends buy from that shop, you guys are worse than CHINA shop!!!
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The FIX's replyOfficial
04 Jul 2018, 11:33Good day Zukiswa
We are sorry to hear of your experience in one of our stores. We pride ourselves on our customer service and want to refer your complaint to the appropriate Area Manager, however, you have not indicated what store you dealt with. Please can you let us know which store it was so that we can refer the matter to the correct Area Manager to investigate and to liaise directly with you. Please e-mail *** as soon as you are able so that we can deal with the matter. We look forward to hearing from you. Thank you.
Kind Regards
The Fix Team
Best regards,
The FIX's reply04 Jul 2018, 11:33
Official
Good day Zukiswa
We are sorry to hear of your experience in one of our stores. We pride ourselves on our customer service and want to refer your complaint to the appropriate Area Manager, however, you have not indicated what store you dealt with. Please can you let us know which store it was so that we can refer the matter to the correct Area Manager to investigate and to liaise directly with you. Please e-mail *** as soon as you are able so that we can deal with the matter. We look forward to hearing from you. Thank you.
Kind Regards
The Fix Team
Best regards,