Poor online service.

I recently purchased a jacket online and today when checking my order status it stated that the order was returned. I called customer service and I was told the jacket was damaged and there was no other stock available. I was told to wait 10 working days for a refund. No communication about the cancelation of my order was communicated with me. Had I not called. I wouldn't have been notified. I am so upset. I demand a refund immediately. I have been a loyal customer at the fix and the way they dealt with this is very ***********.