POOR CUSTOMER SERVICE: VANGATE MALL BRANCH

Morning,

I would like to complain about the poor customer service I received on 03 November 2020 at the FIX-MEN's Vangate Mall. I was looking to purchase 2 men's shirts and only found one of the shirts. I requested that the Canal Walk branch be called for the item to be IBT'd to the nearest store as I work in the Claremont area. I was told(there were 2 black ladies at the counter), and not in a customer friendly manner, that they could not contact other stores. I found this very odd as i have never experienced this in all the years of being a TFG customer. I was rudely and abruptly told that I should contact the Canal Walk store myself and let them IBT the item. Is this the type of customer service given to loyal customers. This was definitely not a good customer experience and I highly doubt that I will ever set a foot in that store again. As a manager for a very large retail company I pride on giving customers the best customer service experience, cos a happy customer is a repeat customer. I really enjoy the products the store offers, but the customer service really needs major attention. The FIX-mens in Vangate Mall has lost a customer, this is very very sad. On the flip side, I contacted the Canal Walk Store myself and spoke to a lady called Barbara. I would like to commend her for her phenomenal assistance she gave me. She knew exactly what I was looking for and was very friendly. Staff from the Vangate Mens store can surely learn a thing or 2 about customer service from her.