Poor customer service

This is now my second post here because tfg has still not responded to my first complaint. This is how professional they are. I went to get a replacement card because I was ****** and my handbag was ****** with all my store cards in it. I had been to woolworths, edgars and my banks they had replaced my cards successfully accept for the Fix. They tried to treat me as if I stole my own card n did not give me a replacement card. But when people are doing ***** with the cards they don't care or put up a so called security check on them. It's obvious their priorities are all wrong. I have had this account for more than 15 yrs but they refused to replace my card because of their lack of knowledge. This is how they treat their customers. I even sent numerous emails to customer service and still no response. Pathetic service I won't be buying there again. I want to see how quickly they phone me to pay my account!!!!