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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2020, 09:26
Poor Customer Service - Cashier and Store Manager
Very unimpressed with the Fix at Mall of Africa Sales assistant did not give me my receipt after she stated it was in the bag. I have been unable to get through to their lines for the past 2 days. I called head office and was given the store manager Daleen's email. Sent an email and still no bother to respond. This is not acceptable. Will not be shopping at The Fix again
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Replies (2)0
Replies (2)
The FIX's replyOfficial
11 Nov 2020, 09:41Hi Cindy
Sorry for your bad store experience, as we pride ourselves on customer service.
Your call has been escalated to our field team and you will be contacted shortly.
Kind Regards
The FIX Team
Sorry for your bad store experience, as we pride ourselves on customer service.
Your call has been escalated to our field team and you will be contacted shortly.
Kind Regards
The FIX Team
The FIX's reply11 Nov 2020, 09:41
Official
Hi Cindy
Sorry for your bad store experience, as we pride ourselves on customer service.
Your call has been escalated to our field team and you will be contacted shortly.
Kind Regards
The FIX Team
Sorry for your bad store experience, as we pride ourselves on customer service.
Your call has been escalated to our field team and you will be contacted shortly.
Kind Regards
The FIX Team
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Anonymous's updateReviewer Update
11 Nov 2020, 10:35Thank you the store manager has been in touch and my query is now resolved. Thank you Daleen for the assitance
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Anonymous's update11 Nov 2020, 10:35
Reviewer Update
Thank you the store manager has been in touch and my query is now resolved. Thank you Daleen for the assitance