DN
Dee N
1 reviews | Active since Aug 2021
26 Aug 2021, 18:15
Poor Customer Service
I placed an order online on the 4th of July 2021,order number p***- I opted to collect instore @ Chris Hank Mall but before i could fetch my order the store was impacted and looted. So I bought the dress I ordered at another store.I emailed them so they can refund me but was told i needed to go to the store and pick up and get a refund,to my surprise the store was closed not opened as advised. I emailed the two days ago informing them no response to date my ref number CS-373382. Please just refund me banda.
Helpful (0)
Replies (5)0
Replies (5)
The FIX's replyOfficial
26 Aug 2021, 19:16Hi Dee Nkosi
Sorry for your bad online experience, as we pride ourselves on customer service. Your call has been escalated to our online team and you will be contacted shortly.
Kind Regards
The FIX Team
Sorry for your bad online experience, as we pride ourselves on customer service. Your call has been escalated to our online team and you will be contacted shortly.
Kind Regards
The FIX Team
The FIX's reply26 Aug 2021, 19:16
Official
Hi Dee Nkosi
Sorry for your bad online experience, as we pride ourselves on customer service. Your call has been escalated to our online team and you will be contacted shortly.
Kind Regards
The FIX Team
Sorry for your bad online experience, as we pride ourselves on customer service. Your call has been escalated to our online team and you will be contacted shortly.
Kind Regards
The FIX Team
DN
Dee N's updateReviewer Update
27 Aug 2021, 12:10I just got a message saying my issue has been fixed but no one contacted me and have not been refunded...investigate issues before closing them talk to the client to get an understanding..poor poor customer service its apalling
DN
Dee N's update27 Aug 2021, 12:10
Reviewer Update
I just got a message saying my issue has been fixed but no one contacted me and have not been refunded...investigate issues before closing them talk to the client to get an understanding..poor poor customer service its apalling
The FIX's replyOfficial
27 Aug 2021, 13:05Hi Dee Nkosi
Thank you for your feedback. I will escalate this call.
Kind Regards
The FIX Team
Thank you for your feedback. I will escalate this call.
Kind Regards
The FIX Team
The FIX's reply27 Aug 2021, 13:05
Official
Hi Dee Nkosi
Thank you for your feedback. I will escalate this call.
Kind Regards
The FIX Team
Thank you for your feedback. I will escalate this call.
Kind Regards
The FIX Team
The FIX's replyOfficial
27 Aug 2021, 13:42Hi Dee Nkosi
An email has been sent to you with regards to the refund.
Kind Regards
The FIX Team
An email has been sent to you with regards to the refund.
Kind Regards
The FIX Team
The FIX's reply27 Aug 2021, 13:42
Official
Hi Dee Nkosi
An email has been sent to you with regards to the refund.
Kind Regards
The FIX Team
An email has been sent to you with regards to the refund.
Kind Regards
The FIX Team
The FIX's replyOfficial
27 Aug 2021, 13:43Hi Dee Nkosi
An email has been sent to you with regards to the refund.
Kind Regards
The FIX Team
An email has been sent to you with regards to the refund.
Kind Regards
The FIX Team
The FIX's reply27 Aug 2021, 13:43
Official
Hi Dee Nkosi
An email has been sent to you with regards to the refund.
Kind Regards
The FIX Team
An email has been sent to you with regards to the refund.
Kind Regards
The FIX Team