aS
amelia S

1 reviews | Active since Sept 2015

29 Mar 2016, 21:54

PATHIC CUSTOMER SERVICE

At 21h:45 I entered the store Fashion Xpress which is named FIX in Canal Walk to exchange two item,21h55 the manageress came to me and other clients,no way of speaking rushing us to the till point saying that the till is automactically going to switch off at 21hoo...since when does retails tills switch off automacally...this is the first time that I here of such nonsence...I know retail and its not the first time buying at the store...that was very pathetic service...you don't chase customers out of your store...she need training on customer service

0
Replies (2)
The FIX
The FIX's reply30 Mar 2016, 09:59
Official
Hello mia6,

We're so sorry to hear you had a bad experience in our store! This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you directly.

Thanks,
The FIX team

Best regards,

The FIX
The FIX's reply10 May 2016, 07:34
Official

****o mia6,

We're so sorry to hear you had a bad experience in our store! This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've p***ed your details on to the manager, who will get in touch with you directly.

Thanks,
The FIX team

Best regards,