ZJ
Zanele J

1 reviews | Active since Dec 2010

08 Mar 2022, 12:08

(Pathetic-Stinking-******* Service by Sanele)

If it was possible I would rate you -100. On the 6th March I went to The Fix Mall of Africa for a pair of jeans I saw online and they had no stock understandably so, so I decided to buy a black dress. When I git to the till the speedpoint machine was apparently not working and I saw that it wasn't so this guy called the other Cashier(Sanele) to come and help and he complained that the other gentleman is refusing to work whilst he isn't the machine wasn't working. He took his time to get back to the till, The next day 7th of March I go to the store again to get a white T-Shirt as I was about to get into the fitting room he tells me trying on a white shirt is not allowed and I asked since when and where is a notice to inform us of that, he says since forever and I said but since when because I have a been visiting this store since their opening and I have never been told such. He tells me well you guys leave make up on white clothes and then refuse to buy them and he says this whilst there is another customer standing infront of me, He says I must buy try on at home and if it doesn't fit I can bring it back and if it is stained with make up he will take it back, I have never been so humiliated in my life. So I asked to speak to a Manager and with a smirk smile on his face he said the Manager is not available. Eventually he said "I see we are not getting anywhere with this, go ahead and try it on and if it stained you will pay for it". such disrespect infront of another customer I found it so unnecessary. I have been a regular shopper at this store and I really appaulled and disgusted by the service I received from Sanele yesterday. On my next visit I refused to be served by this bully called Sanele,I will refuse I cannot stand such people who treats people with such disrespect it is really disgusting.

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Replies (1)
The FIX
The FIX's reply08 Mar 2022, 17:06
Official
Hi Zanele Jikitshela
Sorry for your bad store experience, as we pride ourselves on customer service.  
Your call has been escalated to our field team and you will be contacted shortly.

Kind Regards
The FIX Team