cp
caron-maree pillay

1 reviews | Active since Oct 2015

09 May 2016, 21:56

pathetic customer services!

<p> </p> <p>Well firstly bought a garment from your store "The Fix" in Blue Route mall to discover it did not fit well. I then decided to return this as I did not like the style, to firstly encounter the worst customer service I have ever experienced! </p> <p> </p> <p>The cashier at the front desk had absolutely no customer service, she abruptly told me that it is too early for them, and how can they have money in the till at this time. I then spoke to the manager who also had no idea what she was talking about! Who carried on telling me" They took all the money away in the van" Seriously?? She then told me to wait in the mall till they get cash in the till!! </p> <p>I don’t have time and petrol to waste at your stores all day for your tills to fill up! How can such a big store not make any provision for customers that are paying with cash! All I wanted to do was return the item but was chased away like a dog instead and told to come the next day!</p> <p> </p> <p>What if I came on the last day the garment needed to be returned and they had chased me away? Whose fault would this have been?</p> <p>Please hire staff that have proper customer service skills and are able to address these types of situations in a proper manner, as this will be the loss of millions of customers. </p> <p> </p> <p>I am utterly disgusted in the way I was treated and I will never shop from your store again!</p> <p> </p> <p>This is absolutely pathetic how you treat your customers!</p> <p>I’m sorry to Say but go "Fix" yourselves!</p> <p> </p>

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Replies (2)
cp
caron-maree pillay's update09 May 2016, 22:10
Reviewer Update
My email address is *** and my number is *** ... i hope your response wont be automated as all the responses you give your clients!! "We're so sorry to hear you had a bad experience in our store! This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've p***ed your details on to the manager, who will get in touch with you directly. Thanks, The FIX team"
The FIX
The FIX's reply10 May 2016, 07:53
Official

Hi caron-maree ,

Our sincere apologies for your experience endured at our Store. We take care to read each and every complaint/compliment/feedback from Customers and take it with the utmost seriousness. Our initial feedback on this platform, is to acknowledge that we have indeed received your message and the necessary person will then initiate direct contact with our Customer to personally attend to their grievance.

Once again our apologies for the negative experience at our Store. One of our Managers will contact you directly to ***ist you further.

Regards,

The Fix Team

Best regards,