Numerous Ignored emails by TFG

I settled my account on 22ay 2020,paying the balance to my account at the Tygervalley branch in Cape Town. And now for months they have been harassing me with sms's telling me I am in arrears. I sent countless emails only to be told that they are sorry, but my accou t is not closed and that I am liable to the balance as there was a ***** policy on my account. They ignored the fact that I requested this account closed and kept it running, accumulated interest, went into arrears, and then handed over my account for legal action. Everytime I send an email to *** I get Ignored, but I get statements and sns's every month that I need to pay. No one in that office has taken the liberty to investigate why my account was not closed when I was told it would be, they told me there was not record of this. I've worked in a call center before, so either someone there is not doing there is not doing there job and just playing the fool all day or they simply just don't give a **** that they've ruined my credit profile. I am tired of being ignored. Tfgs customer service is absolutely pathetic!!!! I really need this sorted out ASAP because I've been ignored for months now.