No exchange Policy

<p>My mother bought a pair of jeans today at The FIX in Fish hoek, using a R30 Birthday voucher and paying the balance cash, she returned a couple hours later and asked to have it exchanged for one size bigger, the lady refused to exchange and insisted that by exchanging, my mom will loose her R30 voucher, so to exchange she have to pay in the R30 or she can take a refund and loose the R30 anyway, my mom was so upset, she took the money and left. I will not leave this here, this is un proffessional and not in line with the return policy on your slips. According to the refund slip the lady's name is Faradibah Fortune. If I don't get a response by end of this week I will report this behaviour to the CPA. I refuse to accept such treatment, it's the principal of the matter, the horrible attitude towards customers and the utter unproffessionalism will not be tolerated. My mom was so excited about her Birthday voucher and now she is in tears, she will never go back into that store.</p>