Negligence that could have had serious implications atat The Fix Store Goldfields Mall Welkom

On Saturday 07 August 2021, at about 12:20 I went to the The Fix store inside Goldfields Mall, Welkom. While busy searching for a clothing item, 3 shoe shelves fell on top of my leg. The shop assistant who was standing on the ladder right next to me said this happened now because those shoe shelves was never secured. I then started to feel pain in my leg and I told her that I got hurt. She then climbed down from where she was to go and get an ice pack. On her arrival back to me she could not find an ice pack she came with a water bottle full of cold water. I then asked her that I would like to please speak to the manager. At that time the manager was in the store, one of the ladies even asked why she never came to the scene because it was in full view of her. About 15 minutes later the manager came. She did not greet, she did not apologise, she did not ask me how I was feeling. She came with her tablet and told me to lift my pants to take photos. She took a photo then went to the back to and get a piece of paper. Came back and asked me what happened. I gave her my story, she then called the shop assistant Shirley who witnessed the incident, who came and gave her version of the event. After she completed writing her report she told me "you can go to the doctor and bill us, I will log this on my system let's wait till Tuesday to hear from the company whether they will compensate you" I then asked her with which money am I suppose to go see a doctor as all the doctors are closed in Welkom it is only private and public hospitals open, I do not have a medical aid. She then started raising her voice at me. In full view of customers she started arguing with me. I then asked her for a copy of the report. She gave it to me. Upon reading it I found she did not write a proper report. She did not record the incident as it happened. In her report she made it out to be an "accident" her response with that regard was "my head office will ask what you were doing there and if you maybe did not touch anything that could have caused those racks to fall" I asked her what she meant by that because they made the mistake of not securing the shoe shelf. Their negligence could have caused me to break my leg. She started raising her voice again to a point where one of the shop assistance Mildred had to come and ask her if we can please go to the kitchen or the office because people are now starring at us. I very very violated, I got hurt in your store and your people immediately acted as if it was my fault. The manner in which the situation was handled is disgusted to say the least about it. I was treated with the out most disrespect. My leg is in pain and bruised. Only after the whole incident happened did one of the gentleman working in the store came to secure or support the shelves with box tape. I left the The Fix in pain, bruised, angry, feeling violated, and embarrassed of the way I was treated.