Lazy cashier with utter disregard for customer service

I went to The Fix at Clearwater mall on Saturday and experienced bad attitude from your employee Dineo. I needed a replacement card and she was doing everything to avoid helping me. She gave me all sorts of excuses, 1). She said she didn't know how to do a replacement card and that doing it would take long. I don't know what was I supposed to do with that info. My assumption was that all TFG employees are trained to perform all the services promised to us as customers. 2). After being told it would take long she told me to have the card blocked at TFG customer service, I asked why she can't do that herself and she said I have to call myself. I told her I didn't have my phone with me because I had taken it in for repairs. She then told me she'd write down the number for me to call when I get home. I was shocked because I needed the card on that day, then I asked her to let me use to store phone instead. She seemed hesitant to let me use it at first. She then took another 2 or 3 min to locate TFG customer care number and the excuse was that her system was slow. She eventually completed the process, I spoke to customer service and was given the replacement card. I proceeded to do some shopping in the store and during that I overheard Dineo lamenting about me to her colleague. She lamented about how she tried to everything to chase me away and I wouldn't budge. She mentioned that I was inconveniencing her by wanting to get a replacement card. Suppose she felt my needs were tiresome to her. She confirmed my assumption that all her excuses were simply to avoid assisting me. I don't understand why your employee would feel burdened by giving me the assistance I needed as a customer to a point where she complains about it to her colleague while I'm still there in the store. It shows complete disrespect for me and disregard for duty and it is contrary to TFG values. I am deeply disappointed by this.