ZN
Zuko N
1 reviews | Active since Jun 2015
26 Nov 2018, 09:42
Laybye gone missing and the store manager doesnt care
My girl friend laybyed items from the FIX Canal Walk. On the 25th of November we went to "The fix" Canal walk around 1 to take out her laybye only to find out they could not find the laybyed items and we addressed the issue to the manager since we waited for almost 3 hrs then she looked for it after 1hr she told us that we must do whatever we want cause shes knocking off and they don't have it and they dont care...One of their assistants suggested to give me a refund...but my girl friend wants items.
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The FIX's replyOfficial
26 Nov 2018, 11:01Good day Zuko
We are sorry to hear of your experience within one of our stores. As we pride ourselves on our customer service, we have forwarded your complaint to the Area Manager responsible for Fix Canal Walk to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able, to address your complaint. Thank you.
Kind Regards
The Fix Team
We are sorry to hear of your experience within one of our stores. As we pride ourselves on our customer service, we have forwarded your complaint to the Area Manager responsible for Fix Canal Walk to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able, to address your complaint. Thank you.
Kind Regards
The Fix Team
The FIX's reply26 Nov 2018, 11:01
Official
Good day Zuko
We are sorry to hear of your experience within one of our stores. As we pride ourselves on our customer service, we have forwarded your complaint to the Area Manager responsible for Fix Canal Walk to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able, to address your complaint. Thank you.
Kind Regards
The Fix Team
We are sorry to hear of your experience within one of our stores. As we pride ourselves on our customer service, we have forwarded your complaint to the Area Manager responsible for Fix Canal Walk to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able, to address your complaint. Thank you.
Kind Regards
The Fix Team