Lay buy went wrong

I took out a lay buy at the Fix goodwood mall. Took lay buy out on the 29th May and collected today 29th June. The lay buy consisted of a jeans and a sock boot. On collection today on which already put money down, the manager informed me that the sock boot is not available. How is this possible when I took it out on the 29tn of May do you not put the lay buy together? Why would someone deliberately remove the sock boot and sell this to someone else if I already put money on the boot, what is the purpose of taking out a lay buy in the first place if it’s okay to remove items from my purchase. The manager who wasn’t really apologetic tried to call different stores but without success they had to reimburse me. This is really super bad service. I always browse at tor store but this have left me not wanting to make use of your services in future. The manager just said sorry, what kind of manger is that that can’t even come up with ideas, solutions to a customer!!!! I’m a very unhappy client and I hope to hear from your store ASAP. The managers details thelela Nonxwe. goodwood mall!!!