1 reviews | Active since May 2015
Incorrect pricing on website
I saw a polo neck fitted jumper on the fashion express website, I then wanted to purchase one in store but the prize was not the same. It was R149.00 whereas the website showed it at R49.00. I then queried it with the store teller and all she could say was that head office does not care and that they would not do anything about it. I immediately called customer services to further my query, and all they had to say was that it if scanned right in the store and the label was correct that, I could do nothing about it. They also said that they would inform head office. <br> <br> I am very disappointed at their lack of customer service, curtsey and how they tip toed around my relevant query, as I believe it may seem small, however it is false advertising at the end of the day.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
