HM
Henny M

1 reviews | Active since Oct 2014

03 Dec 2015, 13:44

I was called a dog for buying at the store!!!

I usually go shop at fashion express &I was once there with a friend we were told to leave the store while still getting a pair of shoes that they've are closed,I let that incident go,the most horrific one of them all happened on the 27th November 2015, I got to the store at about 17:20pm and ther doors were still wide open &still had many other customers. I checked for what I needed to get, then stood in the que as I stood in the que I realised I wanted to change the size of the t shirt I took went back and changed It. I came back and had to stand last on the que as people already took my spot,patiently I stood while the lady slowly served the customers before me, I was the last person left and as I approached the till it was just before 17:45 pm one the workers there with the Dreadlocks spoke across the room in their native language Zulu saying 'THIS DOG ALWAYS COMES HERE AT THIS TIME TO MAKE US WORK!!! ' I could not believe my ears, I was emotionally torn and shocked that I could ever be insulted for buying/spending money at a store!! They have the most cruel and unprofessional staff this world will ever offer at this branch!! I'll never step foot into that store again!!!

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Replies (1)
The FIX
The FIX's reply03 Dec 2015, 15:11
Official
Hello Gabbz ,

We're so sorry to hear you had a bad experience in our store! This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you directly.

Thanks,
The Fashion Express team