I want my Refund

I made an online purchase on the 17th of July and I received one item from the order but the other item's status said it was being processed for a week when I tracked it online. I sent a message to TFG on twitter to find out what was going on. I was told that the item was no longer available when I made the purchase and that the funds reserved for the item will be released back to my bank account. I still haven't received my refund they are not replying to my emails and DMs. Order#: p***1