I want my money back so that I can pay my account, and I don't want their error to affect my credit record.

I payed my account at N1 mall western cape the fix, on the 27th July 2024, a casher made mistake, they had to reverse the money to my account, she called a manager, manager told me to wait 7 working days for the money to reflect on my bank account, but in the meantime I can come to the store and check if the money is reflecting on my TFG account or not, because I was stressing about my credit score,

I went to check on 1st July, the manager said the money doesn't reflect on their side, which means it will reflect on my bank account, but I must leave my phone number she will call their account and request the matter, she will give me feed back on Friday the 2nd, she didn't call me on Friday.

Sunday the 4th I went to the store again to find out, where is my money, and what will happen to my account, manager was not at work, they call her to give me feedback, she didn't have feedback for me, when I asked her about arrears that will reflect on my account because of their casher, she told me that if the money doesn't reflect on their side I should know that I will be on arrears with my account, when I question her telling her she can't make her employee's problem my problem, she said she will find out, because is not working with account, she works in the store, and I must leave my number again she will only go back to work on Monday the 5th, she will sort the matter out.

I left my number again, the lady didn't come back to me, yesterday and today the 6th, and today is 7 working days that I been waiting for their what you call refund to reflect on my bank account, still it didn't reflect.