HOW MUCH LONGER MUST I WAIT???!!!

<p>I booked in my phone on the 9th of January if I'm not mistaken. It is now a few minutes into the 15th of February and I still haven't received my phone back. How much longer will it take??? Last I heard the technician had been waiting for parts which they didnt have to proceed and had now recieved but nothing, this was almost 2 weeks ago. Your policy said 14 - 21 days. Its been more than that and to top it all a colleague of mine bought a phone from your sister shop(Fsochini) and it had the same problem as mine(ddnt charge)but instead of her waiting like me she was given a brand new one. Mind you, her phone cost her half of what I paid!!! Unbelievable!!! I need my phone back ASAP or a replacement. I'm sick of this now</p>