BN
Babalwa N
1 reviews | Active since Sept 2019
28 Sept 2019, 10:06
Horrifying experience
The fix has the worst customer service ever, I went to the one in Phoenix plaza today and I was appalled by how one staff member I'm guessing she was the manager because while the others were working she was whatsapping on her phone. I accidently dropped a hanger and when I was about to pay at the til and shouted across the room asking who dropped the hanger I gnored her and the cashier said maybe I mistakenly dropped it cause one of my item didn't have a hanger, she came and through it right in front of me and walked away, what a horrifying experience.
Helpful (0)
Replies (1)0
Replies (1)
The FIX's replyOfficial
30 Sept 2019, 13:20Hi Babalwa We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix Phoenix Plaza to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able to deal with your complaint. Thank you.
Kind Regards
The Fix Team
Kind Regards
The Fix Team
The FIX's reply30 Sept 2019, 13:20
Official
Hi Babalwa We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix Phoenix Plaza to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able to deal with your complaint. Thank you.
Kind Regards
The Fix Team
Kind Regards
The Fix Team