1 reviews | Active since Jun 2018
Horrific Service-p***
TFG probably has the most horrific nonexistent service. To think that you’re a retail company its rather shocking how you run your business. I placed an order online on Saturday and paid for the order via EFT , I received an email confirming that payment has been received and that I would be contacted with regards to the delivery , the next morning I received an email stating that my order had been cancelled , heaven knows why!! Your website is a joke it has endless ‘’technical errors’’ Seeing that my order was mysteriously cancelled but conveniently you received my money I have been sending numerous emails asking for assistance but haven’t received any feedback. This is really pathetic , today is Wednesday and I haven’t gotten an answer as to where my money is!!
I don’t know why you even have email address advertised to the public when you don’t even attend to your clients!!
We are sorry to hear of your issue with the on-line shopping platform, and we confirm that we have also received your Facebook complaint in this regard this morning, which was forwarded to our On-line Department to investigate and to liaise directly with you. I have received feedback that an investigation is underway and that an Omni Merchant will be in touch with you to deal with the matter. Thank you.
Kind Regards
The Fix Team
We are sorry to hear of your issue with the on-line shopping platform, and we confirm that we have also received your Facebook complaint in this regard this morning, which was forwarded to our On-line Department to investigate and to liaise directly with you. I have received feedback that an investigation is underway and that an Omni Merchant will be in touch with you to deal with the matter. Thank you.
Kind Regards
The Fix Team
