NG
Natalie G
1 reviews | Active since Nov 2019
19 Nov 2019, 16:45
Horrific Service
I am so deeply offended by this store in Cape Gate. I shopped at Fochini, they left the tag on an item. I just stepped in, I mean, I walked into The Fix store.... all the floor assistants attacked me as if I was a ********. They violated and tore my Fochini item bag, embarrassing me... making it look like I stole something. I had to go back to Fochini to get the tag removed. I am just deeply shocked and embarrassed by their response. With no apology. I was a client walking into the store, how do you ***** outside the store. Horrific service, rude....
Helpful (0)
Replies (4)0
Replies (4)
The FIX's replyOfficial
20 Nov 2019, 08:48Hi NatalieWe are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix Cape Gate to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able to deal with your complaint. Thank you.
Kind Regards
The Fix Team
Kind Regards
The Fix Team
The FIX's reply20 Nov 2019, 08:48
Official
Hi NatalieWe are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix Cape Gate to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able to deal with your complaint. Thank you.
Kind Regards
The Fix Team
Kind Regards
The Fix Team
NG
Natalie G's updateReviewer Update
20 Nov 2019, 11:03You know. I was coming from the outside in. They clearly saw I have a Fochini bag. The assistant took me by the arm, removed my bag.... with my personal belongings and started going through my stuff. Damaging the Fochini packaging. I paid for that, expensive. You just come tear my stuff apart. You have no right, who do you think you are? I mean, I only had a Fochini item in my bag, with a slip. I am disgusted with these assistants. I actually went back Fochini and back to The Fix to complete my shopping. Thank you, I would like to speak to the Area Manager.... I am deeply offended and humiliated.
NG
Natalie G's update20 Nov 2019, 11:03
Reviewer Update
You know. I was coming from the outside in. They clearly saw I have a Fochini bag. The assistant took me by the arm, removed my bag.... with my personal belongings and started going through my stuff. Damaging the Fochini packaging. I paid for that, expensive. You just come tear my stuff apart. You have no right, who do you think you are? I mean, I only had a Fochini item in my bag, with a slip. I am disgusted with these assistants. I actually went back Fochini and back to The Fix to complete my shopping. Thank you, I would like to speak to the Area Manager.... I am deeply offended and humiliated.
NG
Natalie G's updateReviewer Update
20 Nov 2019, 11:10You must also learn to address your clients correctly.... Since when do you go by the first name? That is not etiquette... You have no respect!
NG
Natalie G's update20 Nov 2019, 11:10
Reviewer Update
You must also learn to address your clients correctly.... Since when do you go by the first name? That is not etiquette... You have no respect!
The FIX's replyOfficial
20 Nov 2019, 11:39I have escalated your complaint to the Area manager and she will contact you shortly.
The FIX's reply20 Nov 2019, 11:39
Official
I have escalated your complaint to the Area manager and she will contact you shortly.