Horrible Service

Hi, I'm Mateboho Ndumo, Account Number :*** , on the 19th Feb I bought 2 items from The Fix at Vaal Mall, when I arrived at home I checked my receipts and I realised that 1 item was charged twice, I immediately called them and informed them, but to my surprise the lady by the name of Mpuse was very rude to me. I explained to her that 1 item was charged twice and she said the only way to assist me I have to come to the shop, I told her I don't have petrol but I can email or Whatsapp the receipts, since it's not my mistake, the person who was assisting me at the till (Nelly) knows I bought 2 items not three. So The Fix wants to penalize me twice, ring 1 item twice and I must use my petrol to go back to the store for their mistake. That's the ********** and I won't allow it.

Regards M Ndumo *** ***