Horrible online experience

Good day,

I placed an order the evening of the 14th of October 2020. On the morning of the 15th of October the payment was made.

After completing the steps on your website to do the "instant Eft" the confirmation displayed on my screen.

I thought maybe the confirmation email is a bit delayed but according to me the order was confirmed and the funds were taken from my account very quickly.

Only to check my online status whereby it shows "awaiting payment" , only to receive emails my order has been cancelled due to none payment.

I sent 3 emails, an Instagram inbox and a Facebook inbox, this morning I decided to call, and I was informed my payment failed?! Even though the payment went off my account. I was told again my order was cancelled.

As a customer who shops online with the Fix quite often and also makes in store purchases I am disgusted with this experience. This has never happened to me before and this leaves a very bad taste. By the way you can check my Tfg loyalty card for the purchases I've made with you guys.

ease ensure these monies are returned to my account as soon as possible. As the items I wanted is now no longer in stock so I do not wish to make use of your service.