********** claim process - TFG Truworths Foschini Group THE FIX

On 12.08.18 I bought a mobile pone from 'THE FIX' in Maponya mall with complete warranty and on 25.11.12 I returned the handset to the store after technical malfunction was assisted by one of their employees named Papi. Went back to the store on the 11.01.19 for a follow up and this is when I was verbally told that there wont be cover as there was physical damage to the handset, of-course untrue to my knowledge as the handset was never subjected to any physical damage or had any visible signs of physical damage. The worrying part is that there was no document completed in any way shape or form when I handed in the handset and furthermore no document again was completed when I came in to pick up the handset, no professional indication of where the physical damage was nor record on any form of document. My phone was not even labeled and they had to take my word for it when I identified which handset is mine from a pile in the box, it could have been anyone taking any handset that did not belong to them. I'm of the view that their claim process is almost non-existence and that they are in the business of ******** customers leaving to paper trail. Handset :- VOD Huawei Y7 2018 black IMEI 1:- ********** ********** 1 Trans no: CA ********** ********** T ********** 02