********** account

A few months earlier I got a call, followed by a demand letter, that my account is handed for collection. I was surprised fully, for I never had an account within The Foschini Group. I did an avidafit and a certified ID copy as requested. As I'm not working, with no access to sending those documents, I went to one of their stores, SportScene if I recall well, but was told they don't have a fax/scanning machine. If as an organization they don't have, how should I have them. This matter is still unsettled, with quite a substantial amount of money. Could someone please care enough and help put this matter to rest.