***** of over R 8 600.00

I have a The Fix account I opened when it was still called Fashion Express and never had any problems. Now ***** has been committed on my account and I would like to know how its possible. I went to Foschini in Keywest Gauteng, on the 29th of May to pay my account. I was then notified that my card was blocked, and almost ALL the credit was used, when they looked into the account, they found that the card was reported ****** and a new one was issued that had a amount of R60 or something charged to my account. This was not done by me, as it was done on Friday the 7th of May, at a @Home in Witbank Mpumalanga They then bought over R 8 600.00. The amount was then immediately reversed back to my account. I work on Fridays and Witbank is over 200km away. I haven’t been in Witbank. They then said I had to go to a THE FIX store to have it sorted out, as that is where I opened my account, and you can only block an account and get a new card at the same place you opened your account at, in my case I must go to a The Fix store. I then had to go to The Fix in Cradlestone Mall Gauteng. This cost me the WHOLE day to sort out and I had to go to 2 different shopping centres as there is not a The Fix in Keywest. So how did someone do this at a @Home Bought for over R 8 600.00 and then the credit was immediately put back. The new card that was **********ly issued in Witbank was also charged to my account and I had to pay again to get mine replaced. I would however like to thank Ntabiseng Molamy at The Fix Cradlestole Mall Gauteng she was very helpful in helping to sort the problem out. Five stars to her. She helped me with a new card and helped to block the ********** one.