Fix do not really fix it....

I purchased a cellphone for my friend on my account at Fix, Paarl. On the 31 of Jan 18 she lost the phone while traveling to town by taxi. At Fix the lady told her to go to the police station and give her statement for the insurance purposes and that’s what we did. Two days later they call to ask for a short description on what happened and we did that. Later on they said they can’t pay out any claim because the 2 statements dated were different. Then we told them that’s because they phoned 2 days later to tell us that’s what they need for the claim, then they understand. Two weeks later I went to Fix to ask about the claim, because I did not heard from them. The lady at Fix told me that they will not be paying out because I did not give the statement but my friend. I told her that I can’t give a false statement and say I lost the phone because that’s not the case, do they want me to lie I cannot say it is me who lost the phone when it is not. Then she said she will come back to me on this. On Thursday I went to Fix again to hear this time that they can’t pay out because the insurance was in my friends name and not mine which is the account holder, but when we bought the phone they told us that the insurance should not be in my name because I will not be using the phone the insurance should be in the phone users name, although I will be paying for the phone and the insurance. I ask the lady when we bought the phoned they was willing and able to help and assist , now that I need help and assistance now they sent me from Pontius to Pilatis. I am very disappointed in Fix , because they do not want to pay out that’s why they have a new reason everytime they get back. Do what is right Fix that’s all I ask Fix this.