RM
RJ M
1 reviews | Active since Feb 2017
16 Nov 2020, 23:09
False advertising & selling lies
Phindile from the fix store at ilanga mall sold us a wrong phone buy lying to us. We showed her the box of the phone and also asked several times if it's dual sim and she said yes,on arrival at home after charging the phone as directed and switching it on,we discovered that she sold us something different.
Helpful (0)
Replies (3)0
Replies (3)
The FIX's replyOfficial
16 Nov 2020, 23:14Hi RJ Meso
Sorry for your bad store experience, as we pride ourselves on customer service.
Your call has been escalated to our field team and you will be contacted shortly.
Kind Regards
The FIX Team
Sorry for your bad store experience, as we pride ourselves on customer service.
Your call has been escalated to our field team and you will be contacted shortly.
Kind Regards
The FIX Team
The FIX's reply16 Nov 2020, 23:14
Official
Hi RJ Meso
Sorry for your bad store experience, as we pride ourselves on customer service.
Your call has been escalated to our field team and you will be contacted shortly.
Kind Regards
The FIX Team
Sorry for your bad store experience, as we pride ourselves on customer service.
Your call has been escalated to our field team and you will be contacted shortly.
Kind Regards
The FIX Team
RM
RJ M's updateReviewer Update
18 Nov 2020, 11:19Thanks to the fix ilanga mall the cellphone purchase misunderstanding had been resolved with great professionalism and very promptly. Thanks Phindile and your manager for acknowledging the misunderstanding and satisfying your client. Team the Fix at Ilanga Mall I commend your service and yes anyone can make a mistake and shouldn't be crucified for it. I will still shop there at any given time again.
RM
RJ M's update18 Nov 2020, 11:19
Reviewer Update
Thanks to the fix ilanga mall the cellphone purchase misunderstanding had been resolved with great professionalism and very promptly. Thanks Phindile and your manager for acknowledging the misunderstanding and satisfying your client. Team the Fix at Ilanga Mall I commend your service and yes anyone can make a mistake and shouldn't be crucified for it. I will still shop there at any given time again.
The FIX's replyOfficial
18 Nov 2020, 15:12Hi RJ Meso
Your feedback is important to us.
I will inform our field team.
Kind Regards
The FIX Team
Your feedback is important to us.
I will inform our field team.
Kind Regards
The FIX Team
The FIX's reply18 Nov 2020, 15:12
Official
Hi RJ Meso
Your feedback is important to us.
I will inform our field team.
Kind Regards
The FIX Team
Your feedback is important to us.
I will inform our field team.
Kind Regards
The FIX Team