VG
Viwe G
1 reviews | Active since Aug 2019
09 May 2020, 16:26
False advertising and poor service
I visited The Fix store at Vincent Park Mall and I wanted to buy a Samsung J4 Core that was displayed as R2099.00 on their display but when we got to the till points it was R2199 which is false advertising and they refused to give it to us with the amount displayed. I'm very disappointed with The Fix its clear they use false advertising to mislead customers.
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The FIX's replyOfficial
11 May 2020, 15:14Hi ViweWe are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix Vincent Park Mall to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as he is able to deal with your complaint. Thank you.
Kind Regards
The Fix Team
Kind Regards
The Fix Team
The FIX's reply11 May 2020, 15:14
Official
Hi ViweWe are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix Vincent Park Mall to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as he is able to deal with your complaint. Thank you.
Kind Regards
The Fix Team
Kind Regards
The Fix Team