RK
Romeo K

1 reviews | Active since Aug 2018

25 Jul 2022, 18:29

False advertising

On the 24 July 2022 I went to The Fix store at City View shopping center in Durban.I noticed a sign that says sale and you buy 2 items and get 2 free. I then chose 4 items from the area where they had such sign. I made payment using my Exact store card. When I reached home I went through the receipt and immediately noticed that I had paid for all four items and actually there was no free items. I was charged as per the sale irrespective of the number of items purchased. I then went to the store on the 25 July and I spoke to Zanele and Wendy, I wasn't satisfied with their explanation. I explained to them that according to my understanding on a buy 2 get 2 sale I should be only paying for the most expensive items and get cheaper ones free and those items should display 'minus' on my receipt.

0
Replies (1)
The FIX
The FIX's reply25 Jul 2022, 18:47
Official
Hi Zenzele Khumalo

Sorry for your store experience, as we pride ourselves on customer service.  
Your call has been escalated to our field team and you will be contacted shortly.


Kind Regards
The FIX Team