MN
Mpbo N

1 reviews | Active since Apr 2022

28 Apr 2022, 16:12

Exchange

Someone bought me a dress in December at The FIX not sure which store and the dress was R229.90. I just received the dress in the few weeks.I went to the canal walk branch today to exchange the dress because its big , they told me that th e dress was on special so I need a receipt to show that the dress was bought at that price. I called the person who bought me the dress and she confirmed that the dress was bought at the original amount but she doesn't have a receipt. I don't want cash I want to exchange for something else. The Fix stuff especially supervisors must fix their attitude. We don't buy stuff with their money. Secondly I can't call the customer service and they tell me that I must go to the store they will exchange it at that price when you get to the store it's something else. It's irritating and annoying.

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Replies (1)
The FIX
The FIX's reply28 Apr 2022, 20:56
Official
Hi Mpbo Nqiwa

Sorry for your bad store experience, as we pride ourselves on customer service.  
Your call has been escalated to our field team and you will be contacted shortly.

Kind Regards
The FIX Team