ME
Michelle E
1 reviews | Active since Mar 2010
15 Jun 2015, 11:39
employees that cannot do their jobs!
I have been receiving calls and sms's from fashion express for 7 months about someone elses account. Despite calling them back explaining that they have the incorrect number AND requesting a supervisor and being told it will be fixed without the supervisors involvement, I AM STILL RECEIVING THESE CALLS AND SMS'S. in conclusion, i would advise anyone to get an account at fashion express as you will never be contacted to pay your account, regardless of our efforts!
Helpful (0)
Replies (1)0
Replies (1)
The FIX's replyOfficial
15 Jun 2015, 12:21Hello Michelle1,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience.
Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience.
Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
The FIX's reply15 Jun 2015, 12:21
Official
Hello Michelle1,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience.
Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience.
Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.