****ed

evening

I bought a dress at the fix Springs mall on the 26th of Jan and i only had a chance to wear it today because i was sick for 2 months; only realised today that the zip is not working;luckly it was still in its original packaging and the till slip was still in the bag;with the price tag still attached i read the terms and conditions and it stated i can return it within 6 months of purchase if there is a problem with the item; went to the fix east rand mall and i was accused that i was the one that broke the zip? Their final word was i have to return it where i bought it cause Its gonna be aloss to them?is this how you treat your customers??please advise what do i need to do from here cause i cant take a dress i have never worn for a new zip wheres your policy clearly states i can take it back

Regards NS VIlakazi