LD
Lindsay D

1 reviews | Active since Aug 2022

15 May 2023, 12:18

Disrespectful Staff members

I went to exchange items at The Fix store in Vangate mall on the 03.05.2023 and 2 of the staff members ( Tracey and the tall guy with the silver in his mouth ) were so unprofessional and treated us like shop lifters . I bought things cash and on account and they seemed to have a problem with it and felt the need of speaking about the customer (me ) infront of my face and I think it’s completely disrespectful and unprofessional. I’ve worked in retail before and I’ve NEVER treated any customer like that , irrespective the color of skin we were trained to treat everyone equally. Nothing that I done or bought in that store indicated that I was there to ***** . They need to be sent to be taught customer service skills .

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Replies (1)
The FIX
The FIX's reply15 May 2023, 15:18
Official
Hi Lindsay Daniels

Sorry for your bad store experience, as we pride ourselves on customer service.  
Your call has been escalated to our field online team and you will be contacted shortly.

Kind Regards
The FIX Team