Disgusting service from the Fix Canal Walk

Good day

I am emailing to express my disgust in customer service at the Canal Walk branch. It is the worst service throughout the country. Being a regular TFG customer I am utterly disgusted and hope the matter will be followed up. (28 October 2017) We were advised by staff in Parow Centre that Canal walk has 4 garments available of the particular item. We then made our way to CW. We approached the sales person on the floor who advised us there isn't any garments remaining. She told us we had to go to the front desk to find out, we went to the front desk where they checked on the system and stated that they do indeed have 4 items on the floor. We were told to go look ourselves and ask the sales persons on the floor. We had to request proper assistance from the staff. After 5 minutes the salesperson returned, and insisted there wasn't any items. The manager, andrea ( I stand corrected) arrived and stated that the items were in 30 boxes in the stock room. We waited another 5 minutes when eventually the manager arrived with the item in hand. At this moment we felt a strong sense of irratation from the staff as well as the manager. We thanked them for the item and got returned with blank stares. I confronted the manager and told her that this wasn't the first time we recieved poor service from this particular branch and the manager told me staright out it must be my face thats causing the bad service because she knows her team. Being a word class shopping institution this was nothing short of disgusting. I truly hope this will be followed up as I am sure this is not who you want representing your company

Kind regards, Monray