DISGUSTING SERVICE AT THE FIX STORE

A disgusting experience I had the misfortune of having at “THE FIX” in Umlazi Mega City on the 29/07/2018. While in the que waiting to pay for my items I was accused by the sales woman (Phindile) of shop lifting. When I asked her what proof she has of this she went on to insult me saying that I am an embarrassment to my kids that I am *****ing at my age. When I tried to reason with her she refused to accept anything I had to say. There was another sales man who she addressed as “MKHIZE”, who then grabbed me aggressively and dragged me to the dressing rooms. They provided me with no proof to show I was shop lifting. When I asked for the manager I was told that Phindile is the manager of the store. I even asked for them to call the police, which they ignored.

Phindile then went on to accuse me of *****ing the pair of jeans I was already wearing, I had forgotten to remove the sales tag from the jeans however this was form a different store which I showed to her. She still insisted that I remove my jeans, I was wearing a pair of leggings underneath she then accused me of *****ing the leggings from the store. While I am being made to undress Mr. MKHIZE is standing there the whole time watching and was not asked to leave. The leggings which I wore was from another store as I showed her the label, she still insisted I remove the leggings.

Standing in the dressing room with Phindile and Mkhize watching me in my underwear she then went on to say I stuffed clothing into my panty. I was on my menstruation and the bulge was a sanitary pad. I was still forced to open my underwear to prove that it was a pad and not clothing that she was accusing me of *****ing. Mr. Mkhize found this very humorous as he laughed and walked away.

They left me in the dressing room with no explanation or apology for how I was treated, I dressed and walked outside to find the entire store staring at me and I then burst into tears. I went on to tell them how embarrassed they made me feel and they had no right to treat me in such a manner. My grief was met with anger and I was grabbed and pushed out of the store by the security.

I can understand that shop lifting is a major issue but the appalling manner I was treated in is unforgivable. No person should be treated and embarrassed the way I was. I should not have left the store without addressing this issue but I was alone and so traumatized I had no other choice. I had difficulty sleeping and had to resort to medication to calm myself.