Disgusting service and no attention to detail

Good Afternoon

I wish to register a complaint with regard to my acc ********** ********** 27425

I paid my acc in full on 15 Nov 2018 (R****.01) at @Home -Paarl Mall. After this payment I received another acc with the amount of R116.25 for cellular insurance. On 8February 2019 I paid the full amount of R116.25 at Exact -Paarl Mall and also cancelled the insurance of the cellular. After all this your company keep on sending me a account for critical care.

I called your Customer Service dept and spoke to the following persons on the following dates and times: 08 April 2019 ( Thembi) at 16:00 - I registered a dispute and asked for an Investigation. Thembi promised me after she spoke to someone (Supervisor) that I would receive a message from Foschini Group that the money was reversed and the account would be ZERO. Nothing happened On 16 April 2019 I phoned Customer Care again and spoke to Andile (Male) and told him the whole story again and I even asked him ( Andile) to speak to Thembi but he told me she was on lunch. The phone was also thrown down by Andile because I could hear he got tired of my complaint. I also got threatened by sms that my account will be handed over to your Legal dept. I need this resolved urgently otherwise i will take it even further. I need a response urgently since you dont seem to care. My account number is listed above so you have all my details.

For your further handling please

Kind regards

Edward J. McClune