NM
Nthabeleng M

1 reviews | Active since Apr 2022

10 Apr 2022, 16:10

Disgusting Customet Service!

Today i was looking for a phone for my nephew and it happened that I passed the Fix . I saw this huge board saying that they are sellling an A03 core for R 1699 and a galaxy tab for R100 then I decided to walk in and asked to purchase the phone . I was told that they don’t have the phone but the huge board is still at the door attracting more customers to come in and look for a phone that “ is out of stock “ . The employees at the fix didn’t have the decency to apologise instead they laughed straight at our faces and walked away . The boats clearly indicates that it’s a promotion from the 1st of March to the 30 March but clever employees at THE FIX still have it right by the door way . I am digusted by their behaviour. They know absolutely nothing about customer service. Those are the people who work so hard to make a company collapse on its feet . I will never return to THE FIX and everyone I know will never!!!! I need answers from the head office as soon as possible I want this matter dealt with . 🤬🤬🤬🤬🤬😡😡😡😡

0
Replies (1)
The FIX
The FIX's reply10 Apr 2022, 16:38
Official
Hi Nthabeleng Maleka

Sorry for your bad store experience, as we pride ourselves on customer service.  
Your call has been escalated to our field team and you will be contacted shortly.

Kind Regards    
The FIX Team

Best regards,