DISGUESTING SERVICE AFTER MY LAPTOP BAG, LAPTOP,PURSE BEING ****** INSIDE THE FIX AT MALL OF AFRICA

Good Day

On Friday (01 March 2019) around 19:50 <= 20:10 my laptop bag with laptop, purse(ID,Drivers Licence, TUT Student Card, Bank Card, Medical Aid Card, etc) was ****** from my trolley inside the THE FIX Store. It is an incident happened in a minute or less. I was taking a T-Shirt from the hanger when I turn to put it inside the trolley, Black Targus Laptop bag was gone.

Immediately I have screamed out saying "Some body took my laptop". Nobody attended me from the store. They just looked as if I am crazy.

I have request CCTV to be quickly checked immediately. I was told the shop doesn't have a CCTV, after asking ,is it possible not to have a CCTV in a big like Mall of Africa. I was told the is one but I need to pay R5000 to check it. I agreed to pay it. The lady went to the phone and I am not even sure if she called the manager but it was very quick I was told I can get the Footage after 3 days. I was very disappointed and didn't pay as I wanted it to be checked I immediately.

What hurt me most is the treatment I received at THE FIX, None of the employees cared to assist. None of them even showed interest on why I am screaming , to them it was like nothing happened(of which I am starting to think something is not right at all in that shop). I am very concern of how many people will have to go through my incident. The is a very poor customer service at THE FIX.

Kindly Assist regarding this matter