NM
Nombulelo M

1 reviews | Active since Sept 2019

02 Sept 2019, 19:17

Disappointing service

I bought shoes from the fix at The Glen today. Only when i got home did i realise that they did't remove the security tag on them and i'm suppose to wear them tomorrow and now I'm unable to remove the tag because i believe the is a special magnet instore designed to remove these tags. Firstly i'm disappointed at the ignorance of the cashier and to my understanding those machines at the door are suppose to make some sort of sound when you pass with an item without removing the security tag. So those things have just proven to be totally useless. Now i have to drive all the way back to the mall to remove that tag and pay the mall parking with my money. This is not on cashiers must pay better attention when doing their job

0
Replies (1)
The FIX
The FIX's reply03 Sept 2019, 08:29
Official
Hi NombuleloWe are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix  The Glen to investigate and to liaise directly with you.  The Area Manager will be in touch with you as soon as she is able to deal with your complaint.  Thank you.
 Kind Regards
 The Fix Team