KM
Kagiso M
1 reviews | Active since Sept 2021
01 Sept 2021, 12:18
Delivery
I have placed an order on the 25 August online, I haven't heard from them since no sms nor email. The parcel was supposed to be delivered within 3 to 5 days but when I track the order is still under packaging, and this is happening for the second time, I had to wait for 10 days to receive my parcel. I have noticed that the courier has changed from RAM to RTT which their service is very very poor.
Helpful (0)
Replies (4)0
Replies (4)
The FIX's replyOfficial
01 Sept 2021, 12:35Hi Kagiso Maebela
Sorry for your bad online experience, as we pride ourselves on customer service.
Your call has been escalated to our online team and you will be contacted shortly.
Kind Regards
The FIX Team
Sorry for your bad online experience, as we pride ourselves on customer service.
Your call has been escalated to our online team and you will be contacted shortly.
Kind Regards
The FIX Team
The FIX's reply01 Sept 2021, 12:35
Official
Hi Kagiso Maebela
Sorry for your bad online experience, as we pride ourselves on customer service.
Your call has been escalated to our online team and you will be contacted shortly.
Kind Regards
The FIX Team
Sorry for your bad online experience, as we pride ourselves on customer service.
Your call has been escalated to our online team and you will be contacted shortly.
Kind Regards
The FIX Team
KM
Kagiso M's updateReviewer Update
02 Sept 2021, 10:58Honestly it seems like I won't get any help. Why can't they just refund me since they don't deliver as promised. No communication since 25 August
KM
Kagiso M's update02 Sept 2021, 10:58
Reviewer Update
Honestly it seems like I won't get any help. Why can't they just refund me since they don't deliver as promised. No communication since 25 August
The FIX's replyOfficial
02 Sept 2021, 11:20Hi Kagiso
The FIX's reply02 Sept 2021, 11:20
Official
Hi Kagiso
The FIX's replyOfficial
02 Sept 2021, 11:23Hi Kagiso Maebela
Thank you for the feedback.
I will follow-up on this call.
Kind Regards
The FIX Team
Thank you for the feedback.
I will follow-up on this call.
Kind Regards
The FIX Team
The FIX's reply02 Sept 2021, 11:23
Official
Hi Kagiso Maebela
Thank you for the feedback.
I will follow-up on this call.
Kind Regards
The FIX Team
Thank you for the feedback.
I will follow-up on this call.
Kind Regards
The FIX Team