CUSTOMER SERVICE MISCONDUCT

I have an account with TFG and I was recently ****** so my card was ******. I then cancelled my card. I went to the store today to get a replacement card and the lady at the store called the head office. The lady at head office asked me a few questions which I answered correctly and to the best of my knowledge. She then told the store assistant that I failed at answering one out of the 6 security questions. Therefore I cannot get a replacement card. I need a bank statement then they wil send it to forenzic for approval. Its the first time I here of such Bull****!!! I had been to all the other stores where I had accounts, they replaced my cards successfully accept for FIX. I must say that TFG has now lost a loyal and dedicated customer due to misconduct. With this kind of **** service I definately would not be replacing my card and I wont be purchasing there again.

Its totally pathetic how you people treat your clients!!!!!!!