LM
Lona M

1 reviews | Active since Dec 2017

12 Mar 2019, 11:25

Customer Service is appaling

i bought a few items this cashier that was on the til had a stinkinking atitude she scanned all the items then told me that i should know that i wont be able to return a bodysuit am i sure if its the right size. i really wasnt as i was buying it for a friend i responded no im not sure about the size please take it out i wont be buying it anymore she starts getting upset telling me im making her life difficult. I said to her dont you tell me that she went on I said you should have told me before you scan tge items. fine she gets someone to void the bodysuit as she had already taken it off with the other items on my acc then she gave me a slip explaining that its proof that the bodysuit had been taken off my acc. She had already given me my acc card i asked her after all tge void things if she will still need the card she said no everything is paid. i left as i was in a hurry, only to realise the girl didnt give me the other slip showing that i bought the other items. Went back to exchange the pants following day as they were small and i explained i wasnt given a slip they told it was impossible. im stuck with pant that dont fit because of disgusting customer service Im going back today they need to view the cctv of that day i will be taking this further i will report it to CPA ange HelloPeter. i want compensation for my travelling

get back to ASAP on **********

0
Replies (1)
The FIX
The FIX's reply12 Mar 2019, 13:55
Official
Hi LonaWe are sorry to hear of your experience in one of our stores, as we pride ourselves on our customer service. Please email us directly with your contact details and the store you visited to ***
Thank you.

 Kind Regards
 The Fix Team