ZV
Zanne' Vosloo

1 reviews | Active since Jun 2017

13 Jun 2017, 21:33

Complaint The Fix Baywest

<p>I bought a pair of boots about a week ago. I went back on the 12th of June to return the boots. The amount of the boots were R161.00. When i got to the shop the cashier told me that they were not busy this morning and had no cash to refund me. All they had was their float. She called the other cashier to check her draw and she said that she also had no cash in her draw accept her float. She asked me to come back later. I asked how late and she said this afternoon. I rep**** to her that i would not be in the centre at that time anymore because this happened at 10'o'clock the morning. I am a student and cannot afford to drive up and down. I think this is very bad client service and the fact that they could not refund me on a small amount like this. I had to leave and now i have to go back again on my expences. I am a very unhappy client!</p>

0
Replies (2)
The FIX
The FIX's reply14 Jun 2017, 11:38
Official

Good day Zanne

We are sorry to hear of your experience in our store, and as we pride ourselves on our customer service, we will ensure that this complaint is forwarded to the Area Manager responsible for this store to deal with and to provide you with a response. The Area Manager will be in touch with you as soon as possible. Thank you.

Kind Regards, The Fix Team

The FIX
The FIX's reply14 Jun 2017, 11:38
Official

Good day Zanne

We are sorry to hear of your experience in our store, and as we pride ourselves on our customer service, we will ensure that this complaint is forwarded to the Area Manager responsible for this store to deal with and to provide you with a response. The Area Manager will be in touch with you as soon as possible. Thank you.

Kind Regards, The Fix Team