Complaint

I returned back to Cape Town after being away and ill. I took my ID and my phone into The Fix store Cape Town Golden Acre and presented my phone to the teller to key in my R500 voucher which was sent to me on the 05 May 2022.

The lady tried it first time and it wouldn’t go through, she asked to try it again and it picked up on the system then said should the items be under R1500, I will not get change and will be forced to take more.

My items came to R1724,99 and the showed the speed to my side saying the system isn’t allowing her to deduct the R500 although she is seeing my voucher in the system the computer. This comes after 30 minutes of standing inside the store for assistance.

I asked her for way forward and she said she doesn’t know. She asks her colleague to help her with the voucher and the colleague immediately responded and said (after checking the date) the voucher is invalid / has expired.

TFG sent me a voucher to use it at any TFG store on the 05/05/2022 valid until 31/05/2022 however year I was ******* into believing that it ends on the 30th and not the 31st.

I settled the payment and felt disappointed, failed , not valued, ****** and extremely disgusted. Manager was not even present so walked outside the store with no resolution.