Can't get a refund on a purchase because the store doesn't keep cash

On the 26th of June 2021 I purchased a dress at The Fix Table Bay Mall. This afternoon I had a gap in my day and went to return the item. I was told that I cannot get a refund because the store only gets cash on a Friday or Saturday - This is unacceptable. As a customer I shouldn't have to go up and down to get a refund because your store doesn't keep cash on site. I completely understand the security risk of keeping large sums of money all the time but there should at least be relatively small denominations of cash that is kept for scenarios like this.

I work full time and because I live in a home where my partner has co-morbidities, I don't have the luxury of just going to the shops whenever I want to - I need to make sure I go when the stores are quiet (definitely not on a Friday or Saturday).

I can't fault the store assistants for this inconvenience because it is out of their control. They shouldn't be put in a position where they have to turn customers away because they want refunds on unsuitable items. At the end of the day they're the ones left with egg on their faces. There needs to be some sort of disclaimer you put on your website and in the stores because again, this is more than just a minor inconvenience.

After calling the customer service line I was told to send an email but I'd only get a response in the next few days... Few days? What kind of turnaround time is that? I've worked in the customer service industry for 15 years and I've never heard of such. This exact post was shared on Facebook and they were very quick to delete it but not respond. I sent another message asking why my post was deleted and not responded to and they deleted that post too! Funny how they have the ability to delete posts but not resolve customer queries.