Bad service, Lazy staff.

I went to go pay my TFG account today at The Fix at Chris Hani mall today. The staff always refuses to help me pay my account whenever I come make payments to my TFG acc. This is the 4th time I've come to pay my account and I've been sent to a different store even though there's no line at all or customers that are being served at the till. There's only ever one lady that helps me, whenever she's around. When she's not the rest of the staff doesn't assist.